To resolve this we can offer you the following option:
UPGRADE SERVICE: Because of the quick changing technology we can’t always ensure that the latest codes will be stored in the memory of your One For All remote. Some codes will be created after the release of the remote or the memory of the remote is limited, so that we choose only the most popular codes. To ensure a working remote we offer the upgrade service, which is free of charge (for both upgrade and postage back) within the first year of purchasing your One For All remote, provided you still have the proof of purchase.
If your remote has been purchased more than 1 year ago, or if you do not have the proof of purchase anymore, the upgrade service is still possible for an additional fee. If you would like to make use of this service, then you need to send in your One For All remote control and our technicians will program the missing code for you. This upgrade process takes a few days and we will send your One For All remote programmed back to you.
However we advise you to contact your local support on the following website:
(https://www.oneforall.com/support/universal-remotes).
Scroll down and click on the flag of your country to contact our local support team.
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